Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Forty & Forward collects, uses, stores and protects your personal information when you visit our website, register for our resources, join our community, purchase a programme or otherwise interact with us.

1. Who We Are

Forty & Forward is an online holistic wellness education business supporting women aged 40 and over. It was co-created by Jasna Kosovac, Michelle Lipscomb and Dr Slavica Praporski.

We provide educational resources, the free 6-Day Midlife Reset, the Forty & Forward Sisterhood online community, paid wellness programmes, digital resources and live online Q&A and Support Sessions.

Our content and services provide general wellness education and support. They do not replace personalised medical advice, diagnosis or treatment.

2. Scope of This Policy

This policy applies to personal information collected through:

• our website;

• email communications;

• registration and contact forms;

• the Forty & Forward Sisterhood;

• free and paid programmes;

• surveys and questionnaires;

• live online sessions;

• community discussions;

• purchases and bookings;

• other direct interactions with Forty & Forward.

3. Personal Information We Collect

Depending on how you interact with us, we may collect:

• your name, email address, telephone number and country;

• account and registration information;

• communication and email preferences;

• programme registrations, participation and progress;

• enquiries, feedback and support requests;

• survey and questionnaire responses;

• information you voluntarily share in forms, sessions or community discussions;

• testimonials provided with your permission;

• billing and transaction information;

• technical information, including your IP address, browser, device type and website activity.

4. Sensitive Health and Wellness Information

You may voluntarily provide health and wellness information when completing a questionnaire, joining a programme, attending a support session or communicating with our team.

Health information may be considered sensitive information. We only collect and use it when reasonably necessary for the service or support you have requested, with your consent where required.

Please only provide information that is relevant to your participation. We do not use sensitive health information for unrelated direct marketing without your consent.

5. How We Collect Personal Information

We may collect information when you:

• visit our website;

• complete a contact or registration form;

• register for the free 6-Day Midlife Reset;

• join the Forty & Forward Sisterhood;

• enrol in a programme;

• purchase a digital resource;

• book or attend an online session;

• complete a survey or questionnaire;

• participate in community discussions;

• submit a testimonial;

• subscribe to emails;

• contact us directly.

Some technical and website usage information may be collected automatically through cookies and similar technologies.

6. How We Use Personal Information

We may use your information to:

• provide our programmes, resources and community services;

• process registrations, purchases and bookings;

• create and manage your account;

• communicate with you about your participation;

• provide customer support;

• respond to questions and enquiries;

• deliver requested emails and resources;

• improve our website, programmes and services;

• understand how people use our website;

• protect our website, members and services;

• meet legal, accounting and administrative obligations;

• send marketing communications where you have consented or where otherwise permitted by law.

We only use personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent or as otherwise permitted by law.

7. Community Participation

Information you post in community discussions may be visible to other community members.

Please do not post private, medical or highly sensitive information in public community areas. If you need to discuss a private matter, please use an appropriate private communication channel.

We cannot guarantee confidentiality for information you choose to post publicly or share with other community members.

8. Cookies and Website Analytics

We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use the website and improve our services.

Some cookies are necessary for the website to function. Optional analytics or marketing cookies will be used in accordance with applicable consent requirements.

You can usually control cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

9. Marketing and Email Communications

If you subscribe to our emails, register for a resource or consent to receive updates, we may send you educational content, programme information and relevant offers.

You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting us at [email protected].

We do not use sensitive health information for direct marketing unless you have specifically consented or the use is otherwise permitted by law.

Administrative emails relating to a purchase, registration, account or programme may still be sent when necessary to provide the service you requested.

10. Ivory and Other Service Providers

Forty & Forward uses Ivory as its website, email, customer management, course delivery and community platform.

We may also use reputable service providers for:

• website hosting;

• email delivery;

• appointment scheduling;

• online meetings;

• file and video storage;

• analytics;

• technical support;

• payment processing.

These providers may process personal information on our behalf to deliver their services.

11. Payments

Payments for Forty & Forward programmes and digital resources are processed securely by a third-party payment provider integrated with the Ivory platform.

Forty & Forward does not directly collect or store your complete payment-card details. Payment providers process payment information according to their own privacy policies and security practices.

12. Sharing and Disclosure

We do not sell your personal information.

We may disclose information to:

• service providers working on our behalf;

• professional advisers, such as legal or accounting advisers;

• government authorities or law-enforcement agencies when required by law;

• another organisation in connection with a business restructure or transfer, subject to appropriate privacy protections.

We only share information when reasonably necessary for a legitimate business or legal purpose.

13. International Storage and Transfers

Ivory and other service providers may store or process information outside your country of residence.

Where applicable, we take reasonable steps to work with reputable providers and ensure personal information is handled in accordance with relevant privacy requirements. Privacy protections in another country may differ from those in your country.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide our services;

• fulfil the purpose for which it was collected;

• maintain appropriate business and transaction records;

• meet legal, tax, accounting or reporting obligations;

• resolve disputes and protect our legal rights.

When information is no longer required, we take reasonable steps to delete or de-identify it.

15. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

• request access to your personal information;

• ask us to correct inaccurate or incomplete information;

• request deletion of certain information;

• withdraw consent where processing is based on consent;

• object to certain uses of your information;

• restrict certain processing;

• request a portable copy of certain information;

• unsubscribe from marketing communications.

Some rights are subject to legal exceptions. We may need to verify your identity before completing a request.

To make a request, contact [email protected].

16. Australian Privacy Questions and Complaints

Where Australian privacy law applies, Forty & Forward aims to handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

If you have a privacy question or complaint, contact us at [email protected]. Please include enough information for us to understand and investigate your concern.

We will review your complaint and respond within a reasonable period. If your complaint remains unresolved and applicable law gives you the right to do so, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

17. Rights in the EEA and United Kingdom

If you are located in the European Economic Area or United Kingdom, additional privacy rights may apply to you.

Where applicable, we process personal information based on one or more of the following:

• your consent;

• the performance of a contract with you;

• compliance with a legal obligation;

• our legitimate interests, provided those interests do not override your rights.

You may also have the right to lodge a complaint with your local data-protection authority.

18. Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account login details confidential and notifying us if you suspect unauthorised access.

19. Children’s Privacy

Our website, community and programmes are intended for adults and are not directed towards children.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

20. Third-Party Links

Our website may contain links to third-party websites and services.

We do not control the privacy practices of those third parties. We encourage you to read their privacy policies before providing personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The current version will always appear on this page. The date at the top shows when it was last updated.

22. Contact Us

For questions, privacy requests or complaints, contact:

Forty & Forward
Email: [email protected]
Website: https://fortyandforward.com.au